Complaint

Dear Partner,

Thank you for taking the time to contact us.

The cornerstone of our company’s philosophy is the satisfaction of our clients and therefore we do our utmost for them to be completely satisfied with our products and services.

In spite of all efforts, it may occur that we do not succeed in fully meeting the expectations of our partners. If you wish to lodge a complaint in relation to our work or services, you can do so at the following address:

e-mail address: reklamacio.gah@glencore.com

We kindly ask you to provide all the information relating to the complained product or service (e.g. quality certificate, vehicle identification, dates, invoice identification etc.) in your email so that we can identify the problematic product and investigate the case. You will receive a written answer on the result of the investigation.